Statement of Policy
Ticketnet Online Privacy Notice
Personal information is data that can be used to identify a single person. You may be asked to provide your personal information anytime you are in contact with Uniprom, Inc. or an UI affiliated companies which include PPI Holdings, Inc., Ticketnet, Inc., Uniprom, Inc., Araneta Hotels, Inc. (Novotel Manila-Araneta Center) and Progressive Development Corporation.
You are not required to provide the personal information that we have requested, but, if you choose not to do so, in many cases, UI will not be able to adequately process and provide you with our products or services or respond to any queries you may have.
UI may collect the following personal information from you, that you may voluntarily provide,when you manually or electronically submit to us your complaints, inquiries or requests:
- Full name
- Email address
- Contact Number
The collected personal information is utilized for documentation and processing purposes within the Companyand its affiliates as mentioned above pursuant to the Data Sharing Agreement executed among the companies in accordance with the Data Privacy Act of 2012. The personal information enables ACI to properly address the complaints, forward them to appropriate internal units for action and response, and provide clients or complainants with appropriate updates and advisories in a legitimate format and in an orderly and timely manner.
UI uses Google Analytics, a third-party service to analyze the web traffic data for us. Data generated is not shared with any other party. Only non-identifiable web traffic data are analyzed, including:
- Your IP address
- The search terms you used
- The pages and internal links accessed on our site
- The date and time you visited the site
- The referring site or platform (if any) through which you clicked through to this site
- Your operating system
- Web browser type
Our Site may use technologies such as "cookies" to provide visitors with tailored information upon each visit. Cookies are a common part of commercial websites that allow small text files to be sent by a website, accepted by a web browser and then placed on your hard drive in order to recognize repeat visits to the Site.
Every time you visit our Site, our servers, through cookies, collect basic technical information such as your domain name, the address of the last URL visited prior to clicking through to the Site, and your browser and operating system. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. You do not need to enable cookies to visit our Site; however, some parts of the Site and some services may be more difficult or impossible to use if cookies are disabled. To emphasize, cookies are not linked to any Personal Information while on this Site.
Only authorized UI personnel has access to the personal information. The personal information will be stored in a database for two (2) years after which physical records, if any, shall be disposed of through shredding, while digital files shall be anonymized.
Access, Correction and Opt-out
You have the right to ask for a copy of any personal information we hold about you, as well as to ask for it to be corrected if you think it is wrong. To do so, please contact our Data Protection Officer at the contact details provided below.
In addition, each time we send you marketing information by email at [email protected] we will provide an opportunity for you to unsubscribe from receiving further information.
Feedback on our Privacy Notice
If you have suggestions with regards to our privacy notice, you may reach our data privacy officer, Mondays to Fridays 9:00 a.m. to 6:00 p.m, through our Email at [email protected] or through our Telephone No.: (02) 588 4000/ Fax No: (02) 911 0813.
What does the Company do with the information collected?
The personal information we collect allows us to keep you posted on Ticketnet Online latest announcements, mall updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime. We also use personal information to help us create, develop, operate, deliver, and improve our promos, services, content and advertising.
We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use age to determine the next theme of our upcoming event.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Ticketnet Online, services, and customer communications.
If you enter into a mall wide promo, contest, or similar promotion we may use the information you provide to administer those programs.
The information which you supply will be processed purely for the purpose(s) for which it is supplied and collected except when otherwise authorized by the Data Privacy Act of 2012 and other applicable laws.
What other information does the Company collect?
- We may collect information such as language, zip code, social media URL, referrer name, and/or location where you participated at the Ticketnet Online so that we can better understand customer behavior and improve our products, services, and advertising.
- We may also collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
How can I stop receiving notices about future offers?
Please let us know by writing to us at the address given at the bottom of this policy. In addition, each time we send you marketing information by email at [email protected] we will provide an opportunity for you to unsubscribe from receiving further information.
How do I correct or update my Personal Information?
You control the accuracy of your Personal Information. If your Personal Information changes or is inaccurate, incomplete, etc., feel free to correct, update or delete/deactivate it by accessing your personal data information online.
How does the Company protect the security of my Personal Information?
The Company uses appropriate security measures and adequate safeguards, consistent with the Data Privacy Act of 2012, to protect all Personal Information collected in a secure and controlled environment.
Does the Company's Site link to other sites?
What happens when I stop my subscription?
You will stop receiving marketing updates or special offers from the Company and you will receive a prompt message in our website when you decide to unsubscribe.
Does the Company have a Data Protection Officer?
Email: [email protected]
Telephone No.: (02) 588 4000
Fax No: (02) 911 0813
Time: Mondays to Fridays 9:00 a.m. to 6:00 p.m.